Students reserve a specific lesson time slot (both Zoom and in person lessons are scheduled back to back) so Melanie cannot extend lesson minutes for any reason. (For in-home lessons, lesson minutes include from when Melanie enters your home to when she leaves). If Melanie arrives late, she will still teach the full lesson minutes--she travels to homes via bike and public transportation but will always let you know if she is detained. Note: occasionally, Melanie may ask a student to fill an earlier lesson slot due to a cancellation--your flexibility is appreciated, but if you can't do the earlier time, your regular slot will still be available.
Only the teacher and student are permitted in the lesson room (please have a quiet space available) for Zoom or in person lessons. Parents should make sure children are prepared to sit through an entire lesson without them and can listen and follow directions. Parents are expected to support their child's practice sessions at home. When in your home, Melanie cannot be responsible for supervising any children before/after their lesson time.
Please make sure your device is set up for the lesson at least a few minutes prior to the lesson start time. A good internet connection is key! If you have issues with Zoom, we can also use Duo. ALL students (even those who are doing in-person lessons) should have the capability to do virtual lessons--in the event of a snow day or illness, Zoom lessons can be used as an alternative (please note that Melanie cannot always do last minute Zoom lessons if she is travelling between locations).
New students may schedule their first lesson at any time. Returning students schedule lessons month-to-month. Scheduling preference is given to students who schedule a weekly lesson slot for the entire upoming calendar month. Lesson slots are not reserved until paid for and time/dates cannot be changed once confirmed.
To reserve lessons slots, pay for lessons by date due. Payment for next month's lessons is due at least 24 hrs prior to the first lesson of the month. For new students, payment is due 24 hrs before the initial lesson. Until paid for, slots are still open to other students! Pay by Zelle or check (if mailing, please leave extra time so checks are received by due date). No refunds or credits.
To cancel a lesson, please text Melanie. Once payment is received and lesson slots are reserved, students may not change lesson dates/times. There are no makeup lessons or refunds if you cancel or are absent. While illness is not an exception to the policy, it is appreciated if you cancel if the student has a contagious illness (if possible, a Zoom lesson may be offered as an alternative).
All lessons canceled by Melanie will be rescheduled. In the case of a declared snow emergency, snow day school cancellation, or if Melanie is not comfortable travelling in inclement weather, Zoom lessons will be offered as an alternative (otherwise students will be credited toward next month's lessons). Once in-home lessons resume, please make sure your driveway/front steps are cleared of snow/ice so Melanie can safely get there.
Students who choose to discontinue lessons will not be refunded for lessons already paid for. Melanie reserves the right to discontinue lessons for any reason and will refund the student for any untaught lessons, except in cases where the student failed to follow studio policies.
Agreement To Terms
By scheduling and paying for lessons, you/the student agree to Maz Music Studio policies. Lesson policies are subject to change, and any changes will be posted here.